Return and Refund Policy

Effective Date: July 3, 2026

  1. Overview — FortressNova is owned and operated by Windward Ventures LLC. This policy explains when and how returns and refunds are accepted for purchases made through fortressnova.com. Summary: United States; 30-day return window from delivery; returns accepted for both defective and non-defective products meeting the conditions below; 15% restocking fee on non-defective returns; customer pays return shipping on non-defective returns.

  2. Contact — FortressNova is owned and operated by Windward Ventures LLC. Email support@fortressnova.com, phone 570-230-7469, Mon–Fri 9am–5pm ET. Business address: 555 Prospect St, Hawley, PA 18428, United States. Do not send returns to this address; contact us first for return authorization and shipping instructions.

  3. Return Eligibility — Items may be returned within 30 days of delivery if unused and in original packaging with all accessories. Defective, damaged, or incorrect items must be reported within 7 days of delivery with your order number, photos of the issue, and a brief description.

  4. Return Shipping and Fees — Defective, damaged, or incorrect items: we provide a prepaid return label and a full refund or replacement; no restocking fee. Non-defective returns: the customer pays return shipping and a 15% restocking fee is deducted from the refund. Exchanges for the same item carry no restocking fee. Ship approved returns within 7 days of approval using the instructions we provide.

  5. Refunds — After we receive and inspect your return, refunds are issued to the original payment method within 7 business days. A replacement can be sent instead of a refund if you prefer.

  6. Exchanges — Accepted for defective and non-defective products meeting the conditions above. Replacements ship once the returned item is received and approved.

  7. Non-Returnable Items — Items damaged through misuse or neglect; personalized or custom-made goods; gift cards and downloadable digital items.

  8. Cancellations — Orders may be canceled before shipment for a full refund. Once shipped, use the return process above.

  9. Legal Rights — This policy does not affect your rights under U.S. consumer protection law.

  10. Changes — We may update this policy; changes take effect upon posting.