Most non-freight orders are processed within 1–2 business days, and carrier transit typically takes 3–7 business days, for an estimated total of 4–9 business days. Safe delivery timing varies by model, configuration, and supplier availability. Please contact us before ordering a safe to confirm current availability and the estimated delivery timeframe. Tracking is emailed when an order ships, and freight carriers call to schedule curbside delivery.

Absolutely. You will receive a shipping confirmation email with a tracking number as soon as the carrier receives your shipment. You can also check your order status anytime through your account dashboard.

We accept returns within 30 days of delivery for eligible unused items in original packaging. Non-defective returns are subject to a 15% restocking fee and return shipping. Defective, damaged, or incorrect items are replaced or refunded in full with a prepaid return label — just report the issue within 7 days of delivery. See our Return and Refund Policy for full details.

Please contact us before returning an item. We can help determine whether a different product would better meet your needs. Approved exchanges follow the same eligibility requirements and 30-day window described in our Return and Refund Policy.

Compatibility varies by camera, recorder, connection type, and software platform. Send us the model numbers of your existing equipment and the products you are considering, and we will help you verify compatibility before you purchase.

Yes. Tell us about the property, the areas you want to monitor, and any existing equipment. Our team can help you compare cameras, recorders, storage options, and complete system kits.