Privacy policy
Effective Date: April 15, 2026
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Introduction
FortressNova is owned and operated by Windward Ventures LLC (“we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you interact with FortressNova.
This Privacy Policy applies to fortressnova.com and its associated subdomains (collectively, the “Service”). By accessing or using the Service, you acknowledge the practices described in this Privacy Policy and our Terms of Service.
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Definitions and Key Terms
Cookie: A small piece of data generated by a website and saved by your web browser. Cookies may identify your browser, support analytics, and remember information such as language preferences or login information.
Company: When this policy mentions the “Company,” “we,” “us,” or “our,” it refers to Windward Ventures LLC, which owns and operates the FortressNova brand and fortressnova.com.
Country: The United States, where FortressNova and Windward Ventures LLC are based.
Customer: A person, company, or organization that purchases from or otherwise uses the FortressNova Service.
Device: Any internet-connected device, including a phone, tablet, or computer, used to visit fortressnova.com or access the Service.
IP Address: A number assigned to a device connected to the internet. IP addresses may be used to identify a device’s approximate geographic location.
Personnel: Individuals employed by FortressNova or contracted to perform services on behalf of FortressNova or Windward Ventures LLC.
Personal Data: Information that directly or indirectly identifies, relates to, describes, or can reasonably be associated with an individual.
Service: The website, products, customer support, and related services provided through FortressNova.
Third-Party Service: A service provided by another company that supports our operations, including ecommerce hosting, payment processing, shipping, analytics, advertising, and customer support.
Website: FortressNova’s website, available at fortressnova.com.
You: Any person or entity that visits, accesses, purchases from, or otherwise uses the Service.
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Information We Collect
We may collect information when you:
Visit our website.
Register for an account.
Place an order.
Subscribe to our newsletter.
Respond to a survey.
Contact customer support.
Complete a form.
Personal information we may collect includes:
Name or username.
Email address.
Phone number.
Mailing address.
Billing address.
Order and transaction information.
Device, browser, and usage information.
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How We Use the Information We Collect
We may use collected information for the following purposes:
To Personalize Your Experience: Your information helps us respond to your individual needs and preferences.
To Improve Our Website: We use information and feedback to improve our website, products, and services.
To Improve Customer Service: Your information helps us respond to customer-service requests and support needs.
To Process Transactions: We use the information you provide to process orders, payments, shipping, returns, and refunds.
To Administer Promotions, Surveys, or Other Website Features.
To Send Communications: We may send order information, service notices, responses to inquiries, and, where permitted, marketing communications. You may unsubscribe from promotional emails using the link provided in those messages.
To Prevent Fraud and Protect Our Business: We may use information to verify transactions, protect customers, enforce our terms, and maintain the security of our Service.
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Sharing Your Information
We may share information with:
Third-Party Service Providers: Trusted providers that assist with ecommerce hosting, payment processing, order fulfillment, shipping, analytics, advertising, customer support, and website operations.
Affiliates: Companies controlled by, controlling, or under common control with Windward Ventures LLC.
Business Transfers: Parties involved in a merger, acquisition, financing, restructuring, or sale of all or part of our business or assets.
Legal Requirements: Government authorities or other parties when required by law, court order, legal process, or when necessary to protect legal rights, prevent fraud, or address security concerns.
We require service providers to handle personal information only for appropriate business purposes and in accordance with applicable privacy and security requirements.
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Cookies and Similar Technologies
We use cookies and similar technologies to operate the Service, remember preferences, understand website activity, improve performance, and support analytics and advertising.
Cookies: Small files that may contain an anonymous identifier and are stored on your device.
Use of Cookies: Cookies may help maintain your shopping cart, remember preferences, measure website performance, prevent fraud, and understand how visitors interact with the Service.
Managing Cookies: You may adjust browser settings to block or delete cookies. Some website features may not function correctly if required cookies are disabled. Where available, you may also use our website’s privacy or cookie-preference controls.
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Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information.
Secure Connections: Information transmitted through our website is protected using Secure Socket Layer (SSL) technology.
Payment Security: Payments are processed securely by Shopify Payments and other authorized payment providers. FortressNova does not store complete payment-card numbers.
Access Controls: Personal information is accessible only to authorized personnel and service providers who need it for legitimate business purposes.
No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
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Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.
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Your Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including:
Access: Request access to personal information we maintain about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of eligible personal information.
Restriction: Request limits on certain processing activities.
Objection: Object to certain uses of your personal information.
Data Portability: Request a portable copy of eligible information.
Withdraw Consent: Withdraw consent where processing is based on consent.
To make a privacy request, contact support@fortressnova.com. We may need to verify your identity before completing the request.
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Children’s Privacy
The Service is not intended for children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
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International Data Transfers
Personal information may be processed or maintained in locations outside your state, province, or country. Where required, we and our service providers use appropriate safeguards for international data transfers.
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Links to Other Websites
The Service may contain links to third-party websites or services that are not owned or controlled by FortressNova. We are not responsible for the privacy, security, content, or practices of third-party websites. Review the privacy policy of any third-party service you use.
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Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the Service after an update indicates your acknowledgment of the revised policy.
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Contact Us
FortressNova is owned and operated by Windward Ventures LLC.
Email: support@fortressnova.com
Phone: 570-230-7469
Business address: 555 Prospect St, Hawley, PA 18428, United States
Hours: Mon–Fri, 9am–5pm ET
